Refunds & Returns

At Commerce Craze, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 15-day return window from the date of delivery.

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1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition you received it.

• It must be in its original packaging with all tags, labels, and accessories included.

• You must request a return within 15 days of delivery.

Items that do not meet these conditions may not be accepted for return.

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2. Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items (marked “Final Sale”)

• Gift cards

• Perishable goods (if applicable)

• Personal care or hygiene products (if opened)

• Customized or personalized items

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3. How to Request a Return

To start a return, please contact us at:

📧 support@commerce-craze.com

Please include:

• Your order number

• Reason for the return

• Photos (if applicable, e.g., for damaged or defective items)

We’ll review your request and provide return instructions, including the return address.

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4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

• We recommend using a trackable shipping method. We are not responsible for lost return shipments.

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5. Refunds

Once we receive and inspect your returned item(s), we will notify you of the refund status.

If approved:

• Your refund will be processed to your original payment method within 5–10 business days.

• Original shipping charges (if any) are non-refundable, unless the return is due to our error.

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6. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order.

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7. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 7 days of delivery at support@commerce-craze.com

• Include your order number and photos of the issue

• We’ll arrange a replacement or refund as quickly as possible

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8. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account or credit card statement again.

2. Contact your payment provider—it may take a few days to process.

3. Still no refund? Contact us at support@commerce-craze.com

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9. Contact Us

Commerce Craze LLC
30 N Gould St #41858
Sheridan, WY 82801, USA
📧 Email: support@commerce-craze.com